The transaction was declined, why has the money left my bank? If the transaction was declined and the payment has left your account, please contact your card provider as the payment is being held. Alternatively, please contact our Customer Care Team firstname.lastname@example.org Related articles I didn't get a order confirmation email. Did my order go through? When will I be charged for my order? What payment methods are accepted on citizenwatch.co.uk? How often do I need to service my watch? Why has my parcel not been delivered yet?