What should I do if there is an issue with my online order? If you have an issue with your online order, we would ask for you to report this within 48 hours of delivery. Please use this link to contact our Customer Support Team, who will be able to investigate this issue further. Related articles When will I receive a refund for the returned item? Orders Can I return a watch that has been resized? What if I have a question that isn't answered here?