- What is the default lead times on deliveries during Christmas?
Once your order has been despatched from our warehouse, it generally takes up to 3-5 working days for delivery.
Please allow an additional 2 working days if you have requested your watch to be altered prior to despatch.
- Why has my parcel not been delivered yet?
Deliveries generally take up to 3-5 business days to arrive, due to the holiday season delays may occur.
You will receive a shipping confirmation email with a DX Tracking code so that you can track the progress of your delivery.
If your parcel has not arrived within this timeframe, please contact support@citizenwatch.co.uk