- How should I return the watch?
If you no longer require your Citizen Watch, you can return your purchase through our Online Returns Portal.
This will allow you to return your watch free of charge and track your parcels progress.
Please complete the return part of the form and let us know the reason for your return.
- What is your Christmas Return Policy?
At Citizen Watch we understand that the holidays can be a busy time for all involved. Therefore, we have honoured an extended Returns policy for all customer's who purchase on or after the 1st December.
You will have until the 15th January to request your return through our Online Returns Portal.
Please be advised any orders processed after Christmas will still receive the standard 30 days return policy.