At this time, we do not have an exchange program, however every Citizenwatch.co.uk purchase comes with our 28-day, money-back guarantee so that you can be sure your new Citizen watch meets your expectations.
If you would like to return your watch, please use the pre-paid DPD label that was enclosed with your order.
All returns must be in its original condition (unworn, with original packaging, and any removed links included). In the event that any of these items are not returned in original condition, additional charges may apply.
Please note that we accept returns for products purchased through Citizenwatch.co.uk only.