Every Citizenwatch.co.uk purchase comes with our 28-day, money-back guarantee so that you can be sure your new Citizen watch meets your expectations.
You can return your purchase through our online portal www.citizenwatch.co.uk/returns, this will allow you to choose your preferred courier and keep track of your return.
Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction. Please allow up to 7 business days for your return to be processed after it has been received at our facility.
- For watches purchased through other retailers, please contact them directly.
- Returns must be in the original and saleable condition.
- Any alterations made to the watch are not eligible for a refund. (Excluding alterations made with our Service Department)
- Any links removed when sized must also be returned.
If you need further assistance, please contact us.
As a responsible retailer, Citizen Watch UK is committed to helping the Government meet its targets under new EU legislation known as The Waste Electrical and Electronic Equipment (WEEE) Directive which is now in force. This is designed to help local authorities, businesses and households make better use of old electrical goods by recycling as much as possible and preventing items which may contain hazardous substances going to landfill.
If you wish you can return your like-for-like WEEE item to us within 28 days of purchasing your new item. Additional information about the WEEE directive can be found here.