Repairs & Parts

You can contact our Customer Service department to purchase replacement straps, bracelets and links for your watch by...

If your watch requires a glass replacement, you can book it in for a repair and follow the details to send it to us b...

Citizen watches can be sent to our Service Centre in Wokingham for our technicians to resize the bracelet. If you sub...

Purchases made through our retailers, can return to the retailer and request an alternation. Alternatively, you can f...

If the bracelet on your watch is too small and you do not have any spare links, you can purchase additional links fro...

We have a dedicated portal to manage all incoming repair/ service requests, manage estimates, make payments and track...

Weee Directive As a responsible retailer, Citizen Watch UK is committed to helping the Government meet its targets un...

Citizen watches are recommended to be serviced every 3-4 years to maintain performance. If your watch requir...

The battery is not covered by the guarantee in a regular quartz timepiece. The power cell in quartz watches (not appl...

If your watch is losing time, this could be an indication that your watch is running out of charge. We would recommen...

If your watch requires a crown replacement, you can visit our service website www.citizenwatchservice.co.uk, and arra...