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Citizen Watch UK Help Centre
Online Orders
Online Orders
FAQs on the various aspects of our online ordering process.
Orders
Where is my order?
Why have I received a damaged/faulty watch?
Why did my discount code not apply to my order?
I didn't get a order confirmation email. Did my order go through?
Why is my order delayed?
Do you offer bracelet alterations prior to despatch?
Delivery
Why has my parcel not been delivered yet?
How can I track my delivery?
What is the default lead time on deliveries?
What delivery courier will be handling my order?
Returns
How should I return the watch?
I live in Northern Ireland, how do I return my watch?
The online return portal does not recognise my order number, why?
Will I be charged for returning an online purchase?
What is your return policy?
Payment
The transaction was declined, why has the money left my bank?
When will I be charged for my order?
How can I change which payment method I used?
When will I receive a refund for the returned item?
Can I place an order using PayPal?
How secure is my online purchase?
See all 8 articles
Changes
Do you offer re-sizing before despatch?
How do I make changes to my delivery?
When will I be charged for my order?
Can I make a change to the shipping address?
How do I amend my order?
How do I cancel my order?
See all 7 articles