Getting Started

How do I customise my complication on my Gen2 Hybrid Smartwatch?

You can customise the information you want to see on  your watch by updating the complications, those are the small c...

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How do I customise my dial on my CZ Smart Gen2 Hybrid Smartwatch?

Customising your CZ Smart Hybrid smartwatch is easy.  You can select different dials and even personalize with a pers...

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How do I set up my CZ Smart Gen 2 Hybrid watch?

Pairing your Gen2 Hybrid smartwatch is easy.  This tutorial will help you pair your watch to Citizen Connected, the C...

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How do I download the Citizen Connected app and pair my CZ Smart Gen 2 Hybrid watch?

iOS: Go to the App Store, type the full app name - Citizen Connected - in the search command, select the app and tap...

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How can I sign up for an account to use the Citizen Connected app?

You can sign up using your email address, Facebook account, apple account, or Google account. Follow this tutorial vi...

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Watch Features

Account and Device Settings

Can I pair multiple smartwatches with the Citizen Connected app?

A user can pair 1 touchscreen smartwatch and multiple hybrid smartwatches with the Citizen Connected app.

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How can I access the settings menu?

Tap on your CZ Smart Hybrid Gen 2 smartwatch in the Citizen Connected app, and select the 4 lines in the top left co...

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How can I edit my profile?

Tap the four lines on the top left corner of the Citizen Connected app. Select Wellness, then select Profile. You can...

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How can I change the language of the app?

The app language is automatically selected based on the language you set for your phone. If your phone's language is ...

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How can I make the font size larger on my Gen2 Hybrid smartwatch?

The watch is set to a normal font setting. To enlarge the font size follow these instructions: -Press the crown to ac...

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Syncing and Troubleshooting

How do I reset my CZ Smart Hybrid Gen 2 smartwatch?

To reset the watch, please follow the steps below. 1. Press and hold the crown until you see the three options Menu.2...

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Is my gen2 Hybrid smartwatch compatible in other countries?

At this time, the Hybrid models are available for use in the US, CA, UK, Ireland and Mexico. However, if purchased in...

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How can I repair the same Gen2 Hybrid Smartwatch with the Citizen Connected app?

After your device has been reset and removed from Bluetooth, you can re-pair it with the Citizen Connected app. To do...

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Why am I not receiving notifications on my Hybrid Gen2 Smartwatch

When the notifications are not pushing onto your hybrid watch, please check the phone’s Bluetooth settings with the f...

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What do I do if I am receiving a network error when setting up my Hybrid Gen2 Smartwatch?

If you are experiencing a network error while pairing your Gen2 Hybrid Smartwatch, please try the following steps:   ...

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