Delivery – Citizen Watch UK Help Centre

Why has my parcel not been delivered yet?

Deliveries usually take up to 3-5 business days to arrive, however, delays may occur. If your parcel has not arrived in that timeframe, please contact us. See more

How can I track my delivery?

Once your parcel has left our warehouse, an email confirmation with a DPD tracking code will be sent so that you can track the delivery progress. If you require further assistance, please contac... See more

What is the default lead time on deliveries?

Once your order has been despatched from our warehouse, it generally takes up to 3-5 working days for delivery. Please allow an additional 2 working days if you have requested your watch to be alt... See more

What delivery courier will be handling my order?

All orders are despatched within 2-3 business days via DPD tracking. DPD will alert you when your parcel is in transit, or you can use this link to track your order. See more