Returns

    How should I return the watch?

    You can return your purchase through our online portal www.citizenwatch.co.uk/returns, this will allow you to keep tr...

    Read More
    Can I return a watch that has been resized?

    Alterations made to the watch through our Service Centre, or any authorised retailer will be accepted for a refund. I...

    Read More
    I live in Northern Ireland, how do I return my watch?

    For all customers living in Northern Ireland, please be advised to contact our Support Team to request your return- s...

    Read More
    The online return portal does not recognise my order number, why?

    Make sure you are entering the details correctly. Please do not include the '#' if your order number has it. Our orde...

    Read More
    Will I be charged for returning an online purchase?

    Returning your watch is FREE. Please re-use the postage box the watch arrived in, ensuring the re-packaging is adequa...

    Read More
    What is your returns and refund policy?

    21-Day Money-Back GuaranteeYou have 21 days from purchase to return your watch for a full refund if it doesn’t meet y...

    Read More