Returns – Citizen Watch UK Help Centre

How should I return the watch?

You can return your purchase through our online portal www.citizenwatch.co.uk/returns, this will allow you to keep track of your return. Returning your watch is free, please re-use the postage box ... See more

I live in Northern Ireland, how do I return my watch?

For all customers living in Northern Ireland, please be advised to contact our Support Team to request your return- support@citizenwatch.co.uk We will arrange a collection on a day of your choosing... See more

The online return portal does not recognise my order number, why?

Make sure you are entering the details correctly. Please do not include the '#' if your order number has it. Our order number consists of numbers and no letters. Alternatively, you can contact our... See more

Will I be charged for returning an online purchase?

Returning your watch is FREE. Please re-use the postage box the watch arrived in, ensuring the re-packaging is adequate to protect the watch. Once you have completed your online returns form, you w... See more

What is your return policy?

Every Citizenwatch.co.uk purchase comes with our 28-day, money-back guarantee so that you can be sure your new Citizen watch meets your expectations. You can return your purchase through our online... See more