Will resizing a watch delay delivery?

Yes, please allow an additional 2 working days if you have requested your watch to be altered prior to despatch.  You...

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Do you offer bracelet alterations prior to despatch?

You are now able to request for your watch to be altered in the checkout process. Select the correct size and we will...

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How do I make changes to my delivery?

If your order has not been shipped it may be possible to change the shipping address, however this is not guaranteed....

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Can I make a change to the shipping address?

As we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order has ...

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How do I amend my order?

Citizen is unable to accommodate any modification requests after an order has been submitted. It is very important to...

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How do I cancel my order?

As we aim to process and ship orders out as quickly as possible, the cancellation period is very small. Citizen is un...

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Can I exchange an order?

At this time, we do not have an exchange program, however every Citizenwatch.co.uk purchase comes with our 28-day, mo...

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How do I unsubscribe from marketing emails?

If you no longer wish to receive news about our latest product releases, brand updates, and special offers, we make u...

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