Changes

  • Do you offer re-sizing before despatch? plus icon minus icon
    • At this time, we do not offer re-sizing prior to despatch.  See more
  • How do I make changes to my delivery? plus icon minus icon
    • If your order has not been shipped it may be possible to change the shipping address, however this is not guaranteed. Please contact us our Customer Support Team with your order number. See more
  • When will I be charged for my order? plus icon minus icon
    • Credit/debit card will be charged at any point between confirmation of your order and despatch.   PayPal payments will be taken immediately.   Klarna is a pay-in-four payment plan, which splits the... See more
  • Can I make a change to the shipping address? plus icon minus icon
    • As we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order has been submitted.  It is very important to ensure the shipping address is correct ... See more
  • How do I amend my order? plus icon minus icon
    • Citizen is unable to accommodate any modification requests after an order has been submitted. It is very important to ensure all the information provided such as your shipping address is completed ... See more
  • How do I cancel my order? plus icon minus icon
    • As we aim to process and ship orders out as quickly as possible, the cancellation period is very small. Citizen is unable to accommodate any cancellation or modification requests after an order has... See more
  • Can I exchange an order? plus icon minus icon
    • At this time, we do not have an exchange program, however every Citizenwatch.co.uk purchase comes with our 28-day, money-back guarantee so that you can be sure your new Citizen watch meets your exp... See more