Orders

Items on sale are not eligible for further discount.  If the discount code is not working, please make sure it has be...

If you have an issue with your online order, we would ask for you to report this within 48 hours of delivery.  Please...

If your gift card is not working, please check the balance on the card. Alternatively, contact the person who provide...

Please allow up to 3 business days for your order to be processed, prior to shipping. Note that orders placed after 1...

If you have received a damaged/faulty order, we would ask for you to report this within 48 hours of delivery.    Plea...

Items on sale are not eligible for further discount.  Please contact-us and a member of the Customer Support Team can...

At this time, we do not price match. 

On occasions, order and shipping confirmation emails can be delivered to your spam or junk folders or appear on the P...

If a watch is marked as 'Sold Out' on our website, the watch has been discontinued by our supplier. We are continuous...

All of our watches are accompanied by a beautifully-constructed watch box with the Citizen logo that makes for a wond...

Customer satisfaction is very important to us, and we understand delivery issues can occur. Courier delivery dates ar...

Citizen Watches can be purchased directly from our website or at various authorised retailers in the UK depending on ...

At this time, we do not offer engraving services. We suggest contacting your local authorised Citizen retailer/jewell...