Why does my watch have condensation/moisture? If your watch has signs of condensation/moisture, this may be a sign of water damage within the watch. You can visit our service website www.citizenwatchservice.co.uk, to arrange to return your watch for an estimate to repair. Related articles How do I send my watch in for repair/service? My crown is broken on my watch. How do I fix this? Is my watch water and/or dust proof? Where can I purchase a replacement strap? Can I purchase an additional charger for my CZ Smart Gen2 Hybrid Smartwatch?