Citizen Watch UK Help Centre
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Why has my parcel not been delivered yet?
Deliveries usually take up to 3-5 business days to arrive, however, delays may occur. Please allow an additional 2 wo...
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How should I return the watch?
You can return your purchase through our online portal www.citizenwatch.co.uk/returns, this will allow you to keep tr...
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Where can I purchase a replacement strap?
You can contact our Customer Service department to purchase replacement straps, bracelets and links for your watch by...
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How do I send my watch in for repair/service?
We have a dedicated portal to manage all incoming repair/ service requests, manage estimates, make payments and track...
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Where can I find the case number?
The case number can be found on the back of the watch, which is 2 series of characters. The first series is 4 charac...
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How do I set my watch?
Please visit this link and follow the instructions of how to locate the setting instructions for you watch https://ww...
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