Warranty

What is excluded on the guarantee?

Only valid for purchases made in the UK, Ireland, USA, Canada, Caribbean, and Mexico. The five-year guarantee w...

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How do I claim from my guarantee?

All guarantee claims need to be sent to our Service Centre to be assessed by one of our trained repairs team. If you...

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Is my watch still under guarantee?

Our Citizen Watches come with a five-year guarantee, please note that our Smart Watches comes with a two-year limited...

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How long is the guarantee on my Citizen watch?

Your Citizen Watch comes with a five-year, limited guarantee, please note all CZ Smart Watches come with a two-year l...

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Watch Registration

Where can I find the case number?

The case number can be found on the back of the watch, which is 2 series of characters. The first series is 4 charac...

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When should I register my watch?

You can register your watch anytime during the five-year guarantee period.    Fill out the watch owner details:   Ty...

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How can I register my watch if I do not live in the UK?

If you are located outside of the United Kingdom and want to register your watch, please use the following link https...

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Why should I register my watch?

Registering your Citizen Watch will ensure all registrations appear in your online account and easier to manage your ...

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Why did I not receive a email confirmation when I registered?

When you register your watch online, an email confirmation is generated from an automated system, this may filter in...

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Where can I find the model number?

The Model Number will usually be found on a black swing tag attached to the watch when purchased. The Model Number c...

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