Only valid for purchases made in the UK, Ireland, USA, Canada, Caribbean, and Mexico. The five-year guarantee will be honoured only by Service Centres in the above territory, Service Centres located in other parts of the world will provide guarantee service under the one-year international guarantee.
Your Citizen watch is guaranteed against defects in materials and workmanship for five years from the date of purchase. This five-year non-transferable guarantee is applicable to watches purchased in the territory.
If you are a UK resident, you can register your watch online through our website.
Fill out the watch owner details:
Type the name of the retailer and select the date of purchase using the calendar icon.
If you know your model number (attached to the watch on a black swing tag), start typing in the field and the model number should appear in the drop down list.
Should you not know your model number, you can search via the case number which is located on the back of the watch.
Enter the calibre number in the first field and the case number in the second field.
Select the image that is related to your watch and the model number will appear in the field to register.
An email confirmation will be sent referencing your registration number. Please ensure to retain a copy or photo of your original proof of purchase.
(Note: CZ Smart comes with a two-year limited warranty and is not eligible for an additional warranty year.
For full terms and conditions visit https://www.citizenwatch.co.uk/guarantee