Orders & Shipping

Payment MethodsWe accept the following forms of payment: Visa MasterCard Maestro American Express (Amex) Apple Pay Kl...

Review your latest purchases and make payments in the Klarna app or online.  Download the Klarna app: https://www.kla...

To assist you with selecting a watch that is right for you, we offer Virtual Try-On. Simply click the 'Try it on' but...

For security of our customers, we are unable to take any orders over the phone. We offer a secured website for a seam...

As we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order has ...

Should you require a gift receipt with your purchase, please submit a request using our contact form. If you would li...

If you have tracked your order, DPD will provide the timeframe with its delivery history. DPD delays can sometimes oc...

Because we aim to process and ship orders as quick as possible, we can not guarantee any amendments once the order ha...

Once an order has been submitted, we have a very limited time to cancel your order. We will try to accommodate your r...

Sometimes, order and shipping confirmation emails can end up in your spam or junk folders. Please check these folders...

As soon as your order has been despatched, we’ll send you a confirmation email with your DPD tracking details. Please...

If your DPD tracking shows that your parcel has been delivered but you can’t locate it. The first step is to check yo...

Once your order leaves our warehouse, it is estimated to arrive within 1-2 working days.If you’ve asked us to adjust ...

We’ll despatch your order within 2–4 working days via DPD tracked delivery.You’ll receive updates directly from DPD o...

As soon as your parcel leaves our warehouse, you’ll receive an email confirmation with a DPD tracking code so you can...

At the moment, orders placed on citizenwatch.co.uk can only be delivered to addresses within the UK.We’re not able to...

Delivery SupportYour satisfaction means a lot to us, and we know how important it is for your order to arrive safely....

21-Day Money-Back GuaranteeYou have 21 days from purchase to return your watch for a full refund if it doesn’t meet y...

ReturnsYou can return your purchase quickly and easily through our online returns portal, where you’ll also be able t...

Please allow 3–7 business days for your return to arrive at our warehouse. Once it has been delivered, there may be a...

Bracelet SizingWe offer a one-time bracelet sizing with your order. Our technicians will adjust the band to your requ...

ReturnsAlterations made through our Service Centre or any authorised retailer are eligible for a refund. If your watc...

ReturnsReturning your watch is free. Please reuse the original postage box and ensure the packaging protects the watc...

We’d be happy to! Just send us a request via our contact us page with the discount you intended to use and we’ll go f...

Yes! We offer 10% off first orders when signing up to receive our email newsletter.  The discount is valid only on qu...

Newsletter Sign-UpAfter signing up, you’ll receive an automated email with your discount code (please check your junk...

Discount CodesSale items are not eligible for additional discounts. If your discount code isn’t working, please doubl...

VAT & RetailersCitizen UK is a mainland UK trading website, and all orders are charged at the full VAT rate. To find ...

We offer different materials on the Citizen watches. These will impact weight and wear.  Stainless Steel (most common...

We offer different options to help you select your proper wrist size. Any of these options would help: Flexible measu...

Bracelet AlterationsYou can now request a bracelet adjustment during checkout. Simply select your size, and we’ll alt...

Yes, please allow an additional 2 working days if you have requested your watch to be altered prior to despatch.  You...

Should you require a gift receipt with your purchase, please submit a request using our contact form. If you would li...

At this time, we do not sell Citizen gift cards. However, we are looking into offering this option in the near future. 

All of our watches are accompanied by a beautifully-constructed watch box with the Citizen logo that makes for a wond...

At this time, we do not offer engraving services.We suggest contacting your local authorised Citizen retailer/jeweler...

When a watch is discontinued on our website, it is because we are continuously updating our collections to make room ...

We advertise and sell our best sellers and most recent product launches on our direct website.Some Citizen watches ar...