Orders & Shipping

Items on sale are not eligible for further discount.  If the discount code is not working, please make sure it has be...

If you have an issue with your online order, we would ask for you to report this within 48 hours of delivery.  Please...

If your gift card is not working, please check the balance on the card. Alternatively, contact the person who provide...

Please allow up to 3 business days for your order to be processed, prior to shipping. Note that orders placed after 1...

If you have received a damaged/faulty order, we would ask for you to report this within 48 hours of delivery.    Plea...

Items on sale are not eligible for further discount.  Please contact-us and a member of the Customer Support Team can...

Deliveries usually take up to 3-5 business days to arrive, however, delays may occur. Please allow an additional 2 wo...

Once your parcel has left our warehouse, an email confirmation with a DPD tracking code will be sent so that you can ...

Orders placed on citizenwatch.co.uk can only be shipped to a UK address.  We currently do not offer international shi...

Once your parcel has left our warehouse, an email confirmation with a DPD tracking code will be sent so that you can ...

Once your parcel has left our warehouse, an email confirmation with a DPD tracking code will be sent so that you c...

Once your order has been despatched from our warehouse, it generally takes up to 3-5 working days for delivery. Plea...

You can return your purchase through our online portal www.citizenwatch.co.uk/returns, this will allow you to keep tr...

Alterations made to the watch through our Service Centre, or any authorised retailer will be accepted for a refund. I...

For all customers living in Northern Ireland, please be advised to contact our Support Team to request your return- s...

Make sure you are entering the details correctly. Please do not include the '#' if your order number has it. Our orde...

Returning your watch is FREE. Please re-use the postage box the watch arrived in, ensuring the re-packaging is adequa...

Every Citizenwatch.co.uk purchase comes with our 28-day, money-back guarantee so that you can be sure your new Citize...

Citizen UK is a mainland UK trading website, all orders placed on our website are advertised at the full VAT rate. Pl...

If the transaction was declined and the payment has left your account, please contact your card provider as the payme...

Once you have signed up to our newsletter an automated email will generate with a discount code, this may filter into...

It is not possible to change the payment after the order has been submitted.  

Credit/debit card will be charged at any point between confirmation of your order and despatch.   PayPal payments wil...

Credit card refunds can only be credited back to the original card the order was placed with and may take up to 5 day...

Yes, please allow an additional 2 working days if you have requested your watch to be altered prior to despatch.  You...

You are now able to request for your watch to be altered in the checkout process. Select the correct size and we will...

If your order has not been shipped it may be possible to change the shipping address, however this is not guaranteed....

As we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order has ...

Citizen is unable to accommodate any modification requests after an order has been submitted. It is very important to...

As we aim to process and ship orders out as quickly as possible, the cancellation period is very small. Citizen is un...