Discounts

    I forgot to apply my discount. Can you retroactively apply it?

    We’d be happy to! Just send us a request via our contact us page with the discount you intended to use and we’ll go f...

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    Do you offer a discount on first orders?

    Yes! We offer 10% off first orders when signing up to receive our email newsletter.  The discount is valid only on qu...

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    I have signed up to your newsletter but not received my discount code, why?

    Newsletter Sign-UpAfter signing up, you’ll receive an automated email with your discount code (please check your junk...

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    Why is my discount code not working?

    Discount CodesSale items are not eligible for additional discounts. If your discount code isn’t working, please doubl...

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    Why am I being charged for VAT?

    VAT & RetailersCitizen UK is a mainland UK trading website, and all orders are charged at the full VAT rate. To find ...

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