21-Day Money-Back Guarantee
You have 21 days from purchase to return your watch for a full refund if it doesn’t meet your expectations.
How to Return
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Use the online returns portal: www.citizenwatch.co.uk/returns
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Choose your preferred courier and track your return
Refund Process
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Refunds are made to the original payment method
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Allow up to 7 business days after the item reaches Citizen’s warehouse
Important Conditions
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Watches must be in original, saleable condition
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Only authorised alterations (via Citizen’s Service Centre or an authorised retailer) are eligible for full refund
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If the watch was re-sized, all removed links must be returned
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Complimentary gifts must be returned with the watch; failure to do so may result in a charge
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All returns are assessed. Damage may result in a partial refund
Other Notes
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Third-party purchases: If bought from another retailer, contact them directly
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As per the Consumer Rights Act, refunds can be withheld until goods are received, and may be reduced if the product shows use beyond what’s necessary for inspection.
Weee Directive
As a responsible retailer, Citizen Watch UK is committed to helping the Government meet its targets under new EU legislation known as The Waste Electrical and Electronic Equipment (WEEE) Directive which is now in force. This is designed to help local authorities, businesses and households make better use of old electrical goods by recycling as much as possible and preventing items which may contain hazardous substances going to landfill.
If you wish you can return your like-for-like WEEE item to us within 28 days of purchasing your new item. Additional information about the WEEE directive can be found here.