Returns & Exchanges

    What is your returns and refund policy?

    21-Day Money-Back GuaranteeYou have 21 days from purchase to return your watch for a full refund if it doesn’t meet y...

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    How should I return the watch?

    ReturnsYou can return your purchase quickly and easily through our online returns portal, where you’ll also be able t...

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    My return was delivered to you, but I have not been refunded.

    Please allow 3–7 business days for your return to arrive at our warehouse. Once it has been delivered, there may be a...

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    How do I exchange my watch for a size smaller bracelet band?

    Bracelet SizingWe offer a one-time bracelet sizing with your order. Our technicians will adjust the band to your requ...

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    Can I return a watch that has been resized?

    ReturnsAlterations made through our Service Centre or any authorised retailer are eligible for a refund. If your watc...

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    Will I be charged for returning an online purchase?

    ReturnsReturning your watch is free. Please reuse the original postage box and ensure the packaging protects the watc...

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