Watch Care & Instructions

If you purchase through Citizen Watch UK directly, we do not keep records of serial numbers on file. The best way to ...

Please visit this link and follow the instructions of how to locate the setting instructions for you watch https://ww...

The case number is located on the back of the watch, usually in the following format: XXXX-XXXXXX Please see an examp...

Not all models have the feature to automatically change when the clocks go forward or back. A radio-controlled watch ...

Only our 'Radio Controlled' watches have the ability to receive a signal. If they are set correctly the watch will a...

If the time, date, or chronograph hands do not indicate properly, the correct reference (0) positions may not be set...

Only reviews submitted by customers who have made a purchase on the Citizen Watch website will be displayed.If you wo...

Identifying a Citizen model is not always easy. However, there are some ways to identify the difference between a fak...

We are unable to provide the value of older or vintage watches as this is not a service we offer. We can only provide...

If you do not wear your Eco-drive watch regularly we would advise charging your watch every 6-12 months. Charging is ...

We would advise that you wind your watch 20-30 full rotations of the crown prior to wearing. During normal wear your...

The battery life on our hybrid smartwatches should last 2+ weeks. Please be advised that this is based on usage and ...