How do I set my watch?

Please visit this link and follow the instructions of how to locate the setting instructions for you watch https://ww...

Read More
Can I identify my watch with the serial number?

If you purchase through Citizen Watch UK directly, we do not keep records of serial numbers on file. The best way to ...

Read More
Where can I find the case number?

The case number is located on the back of the watch, usually in the following format: XXXX-XXXXXX Please see an examp...

Read More
Why didn't my watch automatically adjust when the clocks changed?

Not all models have the feature to automatically change when the clocks go forward or back. A radio-controlled watch ...

Read More
Why has my watch not received a signal?

Only our 'Radio Controlled' watches have the ability to receive a signal. If they are set correctly the watch will a...

Read More
How do I know if my reference positions are correct?

If the time, date, or chronograph hands do not indicate properly, the correct reference (0) positions may not be set...

Read More
Do you offer instructions manuals in other languages?

Setting instructions for English, French, Spanish, Portuguese, Italian, German, Chinese and Japanese speakers can be ...

Read More
Why did I not receive a manual with my watch?

To promote sustainability we no longer print the instruction manual booklets. All digital instruction manuals can be ...

Read More
Where would I find my calibre number?

The movement calibre number is engraved on the case back of your watch and typically contains four digits, starting w...

Read More