Product Information

Please visit this link and follow the instructions of how to locate the setting instructions for you watch https://ww...

If you purchase through Citizen Watch UK directly, we do not keep records of serial numbers on file. The best way to ...

The case number is located on the back of the watch, usually in the following format: XXXX-XXXXXX Please see an examp...

Not all models have the feature to automatically change when the clocks go forward or back. A radio-controlled watch ...

Only our 'Radio Controlled' watches have the ability to receive a signal. If they are set correctly the watch will a...

If the time, date, or chronograph hands do not indicate properly, the correct reference (0) positions may not be set...

Eco-drive is the term given to our market-leading, award winning, light powered technology. Simply put, any watch di...

Your Eco-drive will charge when exposed to any light source. The watch will charge fastest in natural sunlight. If yo...

To assist you with selecting a watch that is right for you, we offer Virtual Try-On. Simply click the 'Try it on' but...

There are various levels of water resistance. To check the water resistance of your watch, please see visit out Water...

If you have any questions regarding any generation of our smartwatches, we’re here to help. To assist you further, pl...

If the second hand is moving in 2 second increments on your Eco-drive watch it is a sign that it requires charging. P...

Identifying a Citizen model is not always easy. However, there are some ways to identify the difference between a fak...

We are unable to provide the value of older or vintage watches as this is not a service we offer. We can only provide...

If you do not wear your Eco-drive watch regularly we would advise charging your watch every 6-12 months. Charging is ...

We would advise that you wind your watch 20-30 full rotations of the crown prior to wearing. During normal wear your...

The battery life on our hybrid smartwatches should last 2+ weeks. Please be advised that this is based on usage and ...

Leaving your Eco-drive watch in the dark for over 6 months could result in the watch stopping and/or the timekeeping...