Battery

How long will my smartwatch battery last on my Gen1 Smartwatch?

Your battery will last up to 24 hours, depending on usage. 

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How do I charge my smartwatch?

Please use the charger that was included in the smartwatch packaging. Do not use a USB hub, USB splitter, USB y-cable...

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How long does it take to charge my battery?

Your smartwatch’s battery can charge to at least 80% in one hour. 

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How can I tell when my smartwatch is charging?

A lightning bolt will be visible on the watch screen. You can also swipe down to see a lightning bolt next to your ba...

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I've placed the smartwatch onto the charger. Why do I not see the charging indicator on the display?

If the charging indicator (lightning bolt) is not visible, the charger does not detect the watch.  Try the following ...

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Notifications

I’m not receiving notifications on my Smartwatch. How do I fix this?

The Wear OS by Google app must be running on your phone at all times to ensure a connection with the watch. Closing t...

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How do I use Theater mode?

You can use Theater mode to temporarily turn off your watch’s screen. This prevents any vibrations or visual notifica...

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How do I use Do Not Disturb mode?

Do Not Disturb mode removes vibration alerts, but notification cards will still appear.  Swipe down from the top of ...

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How do I control which notifications I can receive on my Smartwatch?

If you get notifications on your phone that you don’t want to see on your watch, you can stop specific apps from show...

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Which notifications will I receive?

Most notifications you see on your phone will also show up on your watch. These include notifications for missed call...

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General Setup

How do I uninstall the Wear OS by Google app?

iOS: On the phone, long-press the Wear OS by Google App until the home screen icons shake, and a red "X" appears. Cli...

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How do I update Wear OS by Google through the Google Play Store?

You can check for and download updates through the Play Store on your smartwatch.  Make sure your smartwatch is conn...

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Why does my Smartwatch make me enter a pin?

Your smartwatch can identify when you remove the watch from your wrist, and asks for your PIN to re-access watch info...

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Which phones are compatible with my Smartwatch?

Wear OS by Google works with phones running Android 6.0+ (excluding Go edition) or iOS 10+. Supported features may va...

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How many smartwatches can I pair with the app at one time?

iOS: Only one watch can be paired with the app at a time.  ANDROID: Multiple watches can be paired with the app simul...

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Smartwatch Features and Functions

Why won’t my watch take calls, even though I enabled it to?

In addition to enabling call audio on watch, Huawei users also need to enable it on their phone: Settings -> Accessib...

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Are the watch straps interchangeable?

Yes, your smartwatch has interchangeable straps. 

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How do I turn the sound off on my smartwatch?

To disable sound alerts, swipe down and tap the speaker icon. When it’s no longer highlighted, your watch will only v...

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Does my Gen1 smartwatch have a microphone and/or speaker?

Your Gen1 Touchscreen smartwatch has both a microphone and speaker. 

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How do I use Bluetooth headphones with my smartwatch?

From the watch face, swipe down from the top of the screen. Tap the gear icon to access Settings. Tap Connectivity to...

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Customisations

How do I change the order of the apps in the menu on my Smartwatch?

To adjust the order in your app menu, press and hold the app icon to move your favorites to the top. Recently opened ...

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How do I get the latest watch faces?

Make sure you’re connected to Wi-fi in the Connectivity menu of your watch’s Settings.  Press the middle button, the...

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How can I save a customised watch face design?

Press and hold the watch face to access customisation settings. Scroll to the bottom and tap Save Look. Your customis...

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How do I customise the watch face design?

If your watch face can be customised, you’ll see a gear below the watch face when scrolling through the list of optio...

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How do I change my watch face on my Gen1 Touchscreen Smartwatch?

Press and hold the current dial to access the watch face menu. Scroll through the options and select the watch face y...

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Google Features

How do I set up and use Google Pay?

Google Pay on Wear OS by Google is available in select markets.  Set up a Google Pay account to complete transactions...

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Why do I need to log into a Google account to fully access all the features on my smartwatch?

Logging into a Google account in the Wear OS by Google app unlocks full functionality for the best experience. This e...

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Account and Device Settings

How do I enable my Smartwatch screen to be always on?

Swipe down from the top of your watch screen, tap the gear icon to access Settings, then tap Display. Toggle on Alway...

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What is the warranty on my Smartwatch?

The CZ Smart has a 2-year limited warranty. 

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How is my personal data being used?

To learn more about how your data is being used, follow these steps:  Open the Wear OS by Google app, then open the ...

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How can I change the language of the Wear OS by Google app?

The language of the app is determined by the language set on your phone. Change the language settings on your smartph...

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How can I change my password?

Your password is based on your Google account settings. Change your password within your Google account on your phone...

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Syncing and Troubleshooting

Why aren’t calls showing up on my watch?

Make sure you’ve been through onboarding in the Phone Setup watch app. If you’ve gone through setup and still aren’t ...

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Why won’t my watch let me answer a call?

It may be due to battery optimization. If your watch is in Extended or Time Only Mode, answering is disabled. If you ...

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I forgot the passcode I set to my Smartwatch and am locked out. How do I fix this?

To regain access to your smartwatch, you will need to prompt a Factory Reset. Follow these steps:  Enter an invalid ...

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How do I re-pair the same Smartwatch with the app?

Once you’ve reset your device and removed it from your phone’s Bluetooth settings, you can pair it again in the Wear ...

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My Smartwatch keeps disconnecting when in bluetooth range of my phone. How can I fix this?

Make sure the phone is on.  Make sure there is a data or wifi connection on the phone.  Make sure the phone is not o...

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