Smartwatch Features and Functions

    Cardio Fitness

    My heart rate is not properly tracking. How can I fix this?

    Make sure you are wearing your smartwatch higher and tighter on the arm with the sensors flat against your skin abov...

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    How do I take a heart rate measurement?

    Wear the smartwatch above your wrist bone with the watch still and flat against your skin.    Assign Heart Rate to on...

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    Why am I not getting a Cardio Fitness reading?

    There are a few different factors that can prevent you from getting a reading. Please try the steps below to make sur...

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    How often should I wear my watch to get a Cardio Fitness reading?

    If you’re wearing your watch continuously throughout the day, you should get a reading within 24 hours. If you wear y...

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    What is Cardio Fitness?

    Cardio Fitness is an estimation of VO2max using resting heart rate and your biometrics (like age, gender, weight, etc...

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    Sleep

    Can my smartwatch track my sleep?

    Sleep tracking is only available via the Wellness app. Or Access through download third-party sleep tracking apps by ...

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    My watch is too bright at night and notifications are waking me up. How can I track sleep without worrying about my watch interrupting it?

    Just like your phone, your watch has a Do Not Disturb Mode. Simply swipe down to access the Quick Settings, and enabl...

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    Why is my sleep data not being tracked by my Gen1 Touchscreen Smartwatch?

    To enable, make sure you have Sleep Tracking toggled on in the Wellness App settings on your watch: Wellness App > Se...

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    Activity

    There are lots of options for activity tracking on my watch, what makes this stand out?

    While there are many different ways to track everything from steps to a full workout, Citizen has provided you with a...

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    Why is my tracking history not syncing between the Wellness app and my phone?

    You need to be fully logged into your Fit account with sharing enabled.   Check to make sure…   You’re signed into y...

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    Why won’t my watch take calls, even though I enabled it to?

    In addition to enabling call audio on watch, Huawei users also need to enable it on their phone: Settings -> Accessib...

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    Are the watch straps interchangeable?

    Yes, your smartwatch has interchangeable straps. 

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    How do I turn the sound off on my smartwatch?

    To disable sound alerts, swipe down and tap the speaker icon. When it’s no longer highlighted, your watch will only v...

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    Does my Gen1 smartwatch have a microphone and/or speaker?

    Your Gen1 Touchscreen smartwatch has both a microphone and speaker. 

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    How do I use Bluetooth headphones with my smartwatch?

    From the watch face, swipe down from the top of the screen. Tap the gear icon to access Settings. Tap Connectivity to...

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    How do I listen to and store music on my smartwatch?

    To store music on your smartwatch, you must have a paid music subscription. Download the watch app for your preferred...

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    Why is my touchscreen not responding to taps in water?

    When a majority or the entirety of your smartwatch is wet, the screen can have trouble picking up specific promptings...

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    Is my smartwatch water resistant?

    This product has waterproof for use in everyday life. It resists water such as sweat in daily life, splash during fac...

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    How do I turn off GPS on my smartwatch?

    To turn off location and GPS tracking for your watch and phone, open Settings in your watch, then tap Connectivity. S...

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    Do I have to wear my watch to bed to log a sleep session?

    Yes, in order to accurately track your sleep you need to wear your device for the session.  

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    I tracked my workout with GPS but don’t see a map on my watch. Where can I view the routed map of my workout?

    Make sure your account is synced with Google Fit to view mapped routes and long term history in the Fit app on your p...

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    How do I take calls on my watch?

    During initial setup, you should receive a prompt to set up your watch to make and receive calls. If you don’t see th...

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    Where can I see my extended tracking history?

    Some history can be viewed directly in the watch Wellness app if you swipe down within any of the main pages for the ...

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    What features are available in the Wellness app?

    Sleep Tracking, Activity, and Cardio Fitness.  All three can be accessed from the Wellness watch app, and Sleep and A...

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    How do I download apps on my smartwatch?

    The Google Play Store lets you download watch apps and watch faces to your smartwatch to expand and personalize your ...

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