Frequently Asked Questions

How do I reset my CZ Smart Hybrid Gen1 smartwatch?

To reset the watch, please follow the steps below. 1. Press and hold the crown until you see the three options Menu.2...

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How do I enlarge the font size on the Gen1 Hybrid Smartwatch?

The watch is set to a normal font setting. To enlarge the font size follow these instructions: -Press the crown to ac...

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How Do I pair my Gen1 Hybrid Smartwatch?

Follow these instructions and they are the same as Gen2 Hybrid using the Citizen Connected App    

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Does my CZ Smart Gen1 Hybrid smartwatch monitor my heart rate?

Yes, your watch has a PPG heart rate tracker. You can view your heart rate data in the Home section of the Citizen Co...

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The watch face on my hybrid Gen1 is blank but the watch is connected?

1. Press the crown to go to the watch Menu2. Press the lower right pusher to select the Settings option3. Press the c...

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