Frequently Asked Questions

To reset the watch, please follow the steps below. 1. Press and hold the crown until you see the three options Menu.2...

The watch is set to a normal font setting. To enlarge the font size follow these instructions: -Press the crown to ac...

Follow these instructions and they are the same as Gen2 Hybrid using the Citizen Connected App    

Yes, your watch has a PPG heart rate tracker. You can view your heart rate data in the Home section of the Citizen Co...

1. Press the crown to go to the watch Menu2. Press the lower right pusher to select the Settings option3. Press the c...

Tap Profile in the bottom right corner of the app. Scroll down, then tap Help from the Settings menu to find methods ...

Refer to the app privacy policy, found in Profile. Tap Profile in the bottom right corner of the app. Scroll down, th...

The app language is automatically selected based on the language you set for your phone. If your phone's language is ...

Tap Profile on the right bottom of the app. Scroll the screen down and tap Help on the Setting menu. Tap Delete account.

Tap Profile in the bottom right corner of the app. Tap the pencil icon in the top right corner to edit your personal ...

Tap Profile in the bottom right corner of the app. Your personal, app, and device settings can all be found here. To ...

Be sure that the app you have selected to receive notifications from has the settings configured to show notification...

You should make sure your device battery has power and your device is connected properly to the app. Your app must be...

Vibration strength is adjustable on some models. Tap Profile on the right bottom of the app. Tap the setting cog besi...

Tap Alerts in the bottom right of the app. Scroll down, Refer to "Calls & Messages" “Apps". You can toggle on and off...

To view multiple notifications, set Past Notifications to one of the buttons on your watch in the Customise section o...

When you receive a notification, you can see the preview by pressing the middle button to click into the alert. Press...

Open the Alerts section of the app, tap the type of notification you want to customise from the list, then select you...

Notifications is a section of the app that enables you to customize the notifications you would like to receive on yo...

Open the Customise section in the app on your phone. Tap the Settings icon on the watch illustration in the app, then...

To get the latest readings for your customised dials, flick your wrist away from the body to refresh.

Tap the Customisation section, then tap the circle on the watch face that you want to edit. Choose what feature you w...

Tap the Customisation section, then tap the circle next to the button you want to edit. Choose what feature you want ...

Yes, you can send your sleep data to Google Fit (Android only) or Apple Health (iOS only) apps.

No, your watch will automatically track your sleep so you don't need to take action to enter or exit sleep mode.

At this time, you cannot edit your sleep.

Tap Home in the bottom left corner of the app, then tap the moon icon. You can tap between daily, weekly, and monthly...

If you wear your device to sleep, it can automatically track when you fall asleep, duration of sleep, duration of lig...

Open the Challenge section in the app. Tap the Friends tab at the top, then tap the +person icon in the upper left co...

Open the Challenge section in the app. From the Challenge tab, swipe left twice, then tap CREATE to choose from the t...