What if I have a question that isn't answered here? Tap Profile in the bottom right corner of the app. Scroll down, then tap Help from the Settings menu to find methods for contacting our Customer Care team. Related articles Where can I find the model number? How should I return the watch? Where can I purchase a replacement strap? What is the value of my Citizen watch? Does my Gen2 Touchscreen Smartwatch have a microphone and/or speaker?