What is the CZ Smart YouQ Wellness application?

Watch this tutorial for an overview of the CZ Smart YouQ Wellness Application powered by IBM Watson. The Smarter Smar...

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How do I get started with CZ Smart YouQ on my Gen2 Hybrid Smartwatch?

Follow these simple instructions to pair your CZ Smart Watch with YouQ: Watch this quick tutorial to find our more ...

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Is CZ Smart YouQ Available on my Gen1 Touchscreen or Hybrid Smartwatch?

CZ Smart YouQ is not available on your Gen1 Touchscreen or Hybrid Smartwatch only on Gen2 smartwatches including Touc...

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Why are my statistics different when I compare Citizen Connected and YouQ?

Citizen Connected periodically transfer the stats (steps, HR, Sleep) to YouQ.  It is possible there is a lag between ...

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How do I pair my CZ Smart Gen2 Hybrid Smartwatch with YouQ?

It is easy to pair your CZ Smart watch with YouQ.  You must first pair with the Citizen Connected app and then pair w...

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How do I pair my CZ Smart Gen2 Touchscreen Smartwatch with YouQ?

It is easy to pair your CZ Smart watch with YouQ.  You must first pair with the Citizen Connected app and then pair w...

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What if I cannot find my CZ Smart watch when pairing with the YouQ App?

When pairing your CZ Smart watch (Touchscreen or Hybrid) and if you are experiencing an issue with the application fi...

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How does YouQ track my sleep?

The YouQ tracks your sleep by wearing the watch to bed which is the best way to track sleep. Or you can manually ente...

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I do not see my sleep data in YouQ?

Start by checking in the Citizen Connected Application and ensure you are connected to Google Fit.  See image below u...

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Do I need Google Fit to optimize YouQ?

1) When you paired your CZ Smart watch with Citizen Connected you used a GMAIL account to set-up. See image below tha...

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How do I connect my CZ Smart watch with the YouQ app?

Visit the Apple (iOS™) App Store or Google Play Store to download Citizen CZ Smart YouQ. Once you have downloaded the...

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How does CZ Smart YouQ work?

CZ Smart YouQ, featured exclusively on Gen 2 CZ Smart watches, utilizes neural networks developed within the IBM Wats...

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What is so different about YouQ?

1. CZ Smart YouQ offers a custom-built, gamified Alert Monitor, which is a version of NASA’s (PVT+) Psychomotor Vigil...

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What is a chronotype? How do I find out what my chronotype is?

A chronotype is an individual’s preferred timing of sleep and wake. Through continued wear over the first ~7-10 days,...

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What is a circadian rhythm?

Circadian rhythm is an internally driven cycle that rises and falls during a 24-hour period that different systems of...

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What is a Power Fix?

A Power Fix is a personalized action and activity to mitigate the effects of fatigue, improve alertness, and promote ...

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How often will I receive recommendations for Power Fixes? Is there a certain score range? How are they delivered?

You will get a prompt via notification on both your CZ Smart watch and your YouQ app about 30 minutes before your Pea...

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Who designed the YouQ software?

The CZ Smart YouQ software is proprietary – wholly conceived by Citizen Watch America and developed with support from...

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How does Citizen and CZ Smart work with IBM and NASA?

Citizen has a 100+ year history of innovation in watchmaking and looked to like-minded partners to bring a distinct w...

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What is the difference between NASA and the Ames Research Center?

Ames Research Center (ARC) is one of ten NASA field centers around the U.S. and plays a significant role in many NASA...

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