Getting Started

How do I reset my smartwatch to factory settings on the Gen2 touchscreen smartwatch?

Option 1: By resetting your watch to the factory settings, you will erase all data stored on the smartwatch. This dat...

Read More
How do I unpair my Gen2 Touchscreen smartwatch from my phone?

Open the Citizen Connected app. Tap the Watch icon in the top right corner of the app. Swipe up to view watch detail...

Read More
How do I register for my warranty?

Visit www.citizenwatch.co.uk/register for more details on how to register your new purchase. Your CZ Smart purchase c...

Read More
How do I power off my smartwatch?

Press the middle button or swipe down from the top of your screen. Scroll and tap on Settings. Tap on System. Swipe ...

Read More
Why can't I pair my smartwatch to my phone?

Ensure that your smartwatch is powered on and Bluetooth is enabled on your phone. Launch the Citizen Connected App an...

Read More
See All Articles

Watch Features

Account and Device Settings

What is my personal data being used for?

Please visit the Citizen Connected app to understand more about how your personal data is being used. Tap the menu ic...

Read More
Does the Citizen Connected app offer different languages?

Your Citizen Connected app follows the language for which your phone is set. To change the language on your watch,...

Read More
What is the best way to change my password?

The password for your Citizen Connected account can be changed by opening the Citizen Connected phone app, tap on the...

Read More
How can I change the name listed?

Open the Citizen Connected app. Tap the menu icon in the top left-hand corner and select your profile account to chan...

Read More
Where can I find the settings menu?

Open the Citizen Connected app. Notifications, Calendar, and Advanced Settings can all be accessed and edited from th...

Read More
See All Articles

Syncing and Troubleshooting

My CZ Smart Gen2 Touchscreen Smartwatch requires a passcode, how do I remove it?

When pairing your CZ Smart Gen2 touchscreen smartwatch you do not have to add a passcode for the watch.  If you do ad...

Read More
How do I change the wrist orientation on my Gen2 touchscreen smartwatch?

If you want to change the wrist orientation of your smartwatch follow these simple steps from your touchscreen watch:...

Read More
How to download new watchfaces for Gen2 Touchscreen smartwatches - Updated Software as of Oct 2023.

AS OF OCTOBER 26, 2023 Note: This process is intended for existing users who purchased their smartwatch between April...

Read More
Why does my device show High Temperature detected?

If the interior temperature of your device exceeds the normal operating range, your device will protect its internal ...

Read More
Can I re-pair the same smartwatch with the app?

After your device has been reset and removed from Bluetooth, you can re-pair it with the Citizen Connected app. To do...

Read More
See All Articles