Generation 2

All help and support articles related to the CZ Smart Generation 2 model.

• Getting Started
• How do I reset my smartwatch to factory settings on the Gen2 touchscreen smartwatch?
• How do I unpair my Gen2 Touchscreen smartwatch from my phone?
• How do I register for my warranty?
• How do I power off my smartwatch?
• Why can't I pair my smartwatch to my phone?
See all 16 articles
• Watch Features

View all 'Watch Features' Articles
• Account and Device Settings
• What is my personal data being used for?
• Does the Citizen Connected app offer different languages?
• What is the best way to change my password?
• How can I change the name listed?
• Where can I find the settings menu?
See all 7 articles
• Syncing and Troubleshooting
• My CZ Smart Gen2 Touchscreen Smartwatch requires a passcode, how do I remove it?
• How do I change the wrist orientation on my Gen2 touchscreen smartwatch?
• How to download new watchfaces for Gen2 Touchscreen smartwatches - Updated Software as of Oct 2023.
• Why does my device show High Temperature detected?
• Can I re-pair the same smartwatch with the app?
See all 10 articles