Account and Device Settings – Citizen Watch UK Help Centre

What is my personal data being used for?

Please visit the Citizen Connected app to understand more about how your personal data is being used. Tap the menu icon at the top left, then About, then Privacy Policy and/or Terms of Use. See more

Does the Citizen Connected app offer different languages?

Your Citizen Connected app follows the language for which your phone is set. To change the language on your watch, you must updated the language settings on your smartphone. See more

What is the best way to change my password?

The password for your Citizen Connected account can be changed by opening the Citizen Connected phone app, tap on the menu icon in the top left, then tap on your email/username.Do note, at this tim... See more

How can I change the name listed?

Open the Citizen Connected app. Tap the menu icon in the top left-hand corner and select your profile account to change your name. See more

Where can I find the settings menu?

Open the Citizen Connected app. Notifications, Calendar, and Advanced Settings can all be accessed and edited from the home screen. To access your watch settings, swipe from top to bottom on your w... See more

How long does the battery life last on my Gen2 Touchscreen smartwatch?

The Gen2 Touchscreen Smartwatch lasts 24 hours depending on usage. Optimise your battery life by utilising the smart battery modes. See more

Can I pair multiple smartwatches with my Citizen Connected application?

A user can pair 1 touchscreen smartwatch and multiple hybrid smartwatches with the Citizen Connected app. See more