What is my personal data being used for?

Please visit the Citizen Connected app to understand more about how your personal data is being used. Tap the menu ic...

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Does the Citizen Connected app offer different languages?

Your Citizen Connected app follows the language for which your phone is set. To change the language on your watch,...

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What is the best way to change my password?

The password for your Citizen Connected account can be changed by opening the Citizen Connected phone app, tap on the...

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How can I change the name listed?

Open the Citizen Connected app. Tap the menu icon in the top left-hand corner and select your profile account to chan...

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Where can I find the settings menu?

Open the Citizen Connected app. Notifications, Calendar, and Advanced Settings can all be accessed and edited from th...

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How long does the battery life last on my Gen2 Touchscreen smartwatch?

The Gen2 Touchscreen Smartwatch lasts 24 hours depending on usage.  Optimise your battery life by utilising the smart...

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Can I pair multiple smartwatches with my Citizen Connected application?

A user can pair 1 touchscreen smartwatch and multiple hybrid smartwatches with the Citizen Connected app.

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