My CZ Smart Gen2 Touchscreen Smartwatch requires a passcode, how do I remove it?

When pairing your CZ Smart Gen2 touchscreen smartwatch you do not have to add a passcode for the watch.  If you do ad...

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How do I change the wrist orientation on my Gen2 touchscreen smartwatch?

If you want to change the wrist orientation of your smartwatch follow these simple steps from your touchscreen watch:...

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How to download new watchfaces for Gen2 Touchscreen smartwatches - Updated Software as of Oct 2023.

AS OF OCTOBER 26, 2023 Note: This process is intended for existing users who purchased their smartwatch between April...

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Why does my device show High Temperature detected?

If the interior temperature of your device exceeds the normal operating range, your device will protect its internal ...

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Can I re-pair the same smartwatch with the app?

After your device has been reset and removed from Bluetooth, you can re-pair it with the Citizen Connected app. To do...

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How do I factory reset my device?

If you continuously encounter issues that aren’t solved by other troubleshooting methods, you may need to disconnect ...

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Why does my watch keep disconnecting even though I'm in Bluetooth range of my phone?

Confirm the phone is on, that it is not in airplane mode and there there is data or Wi-Fi connection Make sure Bluet...

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Why did my update download fail?

If your watch does not complete an update, try the following: Be sure you are connected to a strong Wi-Fi signal Pre...

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How do I know my software for my smartwatch is updated?

Access the Settings then System Menu on your watch. Tap About then System Updates to see if you are running the lates...

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Is the CZ Smart gen2 Touchscreen Smartwatch compatible in all countries?

At this time, the touchscreen models are only available for use in the US, CA, UK, Ireland and Mexico. However, if pu...

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