We have a dedicated portal to manage all incoming repair/ service requests, manage estimates, make payments and track your watch repairs.
You can book your watch in for a repair and arrange its re...
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Citizen watches are recommended to be serviced every 3-4 years to maintain performance. If your watch requires a service, you can visit our service website www.citizenwatchservice.co.uk, a...
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The battery is not covered by the guarantee in a regular quartz timepiece. The power cell in quartz watches (not applicable to mechanical watches or eco-drive), is inserted before shipment from the...
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If your watch is losing time, this could be an indication that your watch is running out of charge. We would recommend exposing your watch to direct light for 4-5 days and then follow the instructi...
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If your watch requires a crown replacement, you can visit our service website www.citizenwatchservice.co.uk, and arrange to return your watch for an estimate to repair.
Please note: We are unable t...
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If your watch has signs of condensation/moisture, this may be a sign of water damage within the watch. You can visit our service website www.citizenwatchservice.co.uk, to arrange to return your wat...
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