How do I send my watch in for repair/service?

We have a dedicated portal to manage all incoming repair/ service requests, manage estimates, make payments and track...

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Can I return my old waste electrical item?

Weee Directive As a responsible retailer, Citizen Watch UK is committed to helping the Government meet its targets un...

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How often do I need to service my watch?

Citizen watches are recommended to be serviced every 3-4 years to maintain performance. If your watch requir...

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Is a battery replacement covered under warranty?

The battery is not covered by the guarantee in a regular quartz timepiece. The power cell in quartz watches (not appl...

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Why is my Eco-Drive watch losing time?

If your watch is losing time, this could be an indication that your watch is running out of charge. We would recommen...

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My crown is broken on my watch. How do I fix this?

If your watch requires a crown replacement, you can visit our service website www.citizenwatchservice.co.uk, and arra...

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Why does my watch have condensation/moisture?

If your watch has signs of condensation/moisture, this may be a sign of water damage within the watch. You can visit ...

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