If you are experiencing a network error while pairing your Gen2 Hybrid Smartwatch, please try the following steps:
1. Delete the Citizen Connected App
2. Go to your phone’s Bluetooth Setting to remove the device (watch)
3. Turn off Wi-Fi, this will mean it will use your cellular service
4. Reinstall the Citizen Connected App
5. Re-install the watch as it is new and out of the box.