How do I reset my CZ Smart Hybrid Gen 2 smartwatch?

To reset the watch, please follow the steps below. 1. Press and hold the crown until you see the three options Menu.2...

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Is my gen2 Hybrid smartwatch compatible in other countries?

At this time, the Hybrid models are available for use in the US, CA, UK, Ireland and Mexico. However, if purchased in...

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How can I repair the same Gen2 Hybrid Smartwatch with the Citizen Connected app?

After your device has been reset and removed from Bluetooth, you can re-pair it with the Citizen Connected app. To do...

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Why am I not receiving notifications on my Hybrid Gen2 Smartwatch

When the notifications are not pushing onto your hybrid watch, please check the phone’s Bluetooth settings with the f...

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What do I do if I am receiving a network error when setting up my Hybrid Gen2 Smartwatch?

If you are experiencing a network error while pairing your Gen2 Hybrid Smartwatch, please try the following steps:   ...

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The dial on my Gen2 Hybrid is blank?

It is possible that the dial has been turned off. 1. Press the crown to go to the watch Menu2. Press the lower right ...

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How do I pair additional watches or wearables with the Citizen Connected app?

Tap the watch icon in the top right corner of the Citizen Connected app. Tap Add NEW WATCH next to the Active Watch. ...

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Why can't I pair my CZ Smart Gen2 Hybrid Smartwatch to my phone?

It could be one of the following reasons: You have not downloaded and installed the Citizen Connected app. Follow th...

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How do I unpair my hybrid Gen2 smartwatch from my phone?

1. Open the Citizen Connected app.2. Tap the Watch icon in the top right corner of the app. Swipe up to view watch de...

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How many devices can I pair with the Citizen Connected app?

You can pair as many devices with the app as you would like including any Citizen touchscreen and/or hybrid smartwatc...

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How do I toggle between paired devices?

Open the Citizen Connected app. Tap the Watch icon in the top right corner of the app. Swipe left to access the watc...

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Why is my paired CZ Smart Gen 2 Hybrid watch not syncing?

It could be one of the following reasons: The watch may be disconnecting if moved outside of the phone’s Bluetooth ...

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How often to I need to sync my Gen 2 Hybrid smartwatch in the Citizen Connected app?

We recommend syncing at least once daily to guarantee your device stays fully updated and properly functioning. Regul...

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