How do I customise my complication on my Gen2 Hybrid Smartwatch?

You can customise the information you want to see on  your watch by updating the complications, those are the small c...

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How do I customise my dial on my CZ Smart Gen2 Hybrid Smartwatch?

Customising your CZ Smart Hybrid smartwatch is easy.  You can select different dials and even personalize with a pers...

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How do I set up my CZ Smart Gen 2 Hybrid watch?

Pairing your Gen2 Hybrid smartwatch is easy.  This tutorial will help you pair your watch to Citizen Connected, the C...

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How do I download the Citizen Connected app and pair my CZ Smart Gen 2 Hybrid watch?

iOS: Go to the App Store, type the full app name - Citizen Connected - in the search command, select the app and tap...

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How can I sign up for an account to use the Citizen Connected app?

You can sign up using your email address, Facebook account, apple account, or Google account. Follow this tutorial vi...

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I'm having trouble installing updates or getting an error when updating my watch. What should I do?

Do not turn off your phone or close the Citizen Connected App while the update is in progress. Please make sure your...

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Why do I need to give my birthday/weight/height information?

Your age, weight, and height inform our activity algorithms (steps, calories, etc.) and makes them more accurate.

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Which phones are compatible with my CZ Smart Gen 2 Hybrid smartwatch?

The CZ Smart Gen 2 Hybrid smartwatch works with phones running the latest version of Android or iOS. Supported featur...

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How far away can my smartwatch be from my phone and still be connected?

The range of the wireless Bluetooth connection between your phone and CZ Smart Gen 2 Hybrid watch can vary greatly de...

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I'm having a problem with the app crashing. What should I do?

Please try reinstalling the app: Remove Citizen Connected app from your phone Restart your phone Install the app Mak...

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