Returns

    What is your returns and refund policy?

    21-Day Money-Back GuaranteeYou have 21 days from purchase to return your watch for a full refund if it doesn’t meet y...

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    How should I return the watch?

    ReturnsYou can return your purchase quickly and easily through our online returns portal, where you’ll also be able t...

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    What is the process for returning my watch if I live in Northern Ireland?

    Notice for Customers in Northern Ireland If you are a customer living in Northern Ireland, please contact our Support...

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    Why isn’t my order number being recognised in the online return portal?

    Please ensure you are entering your order details correctly. Do not include the “#” symbol if it appears with your ...

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    When will I receive a refund for the returned item?

    Refund InformationWe want your refund process to be as smooth as possible. Here’s what to expect depending on your pa...

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