Can I purchase an additional charger for my CZ Smart Gen2 Touchscreen smartwatch?

You can purchase another charger (399-003DL-01) for your CZ Smart Touchscreen smartwatch and this charger also works ...

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What is the battery life for the Gen2 Touchscreen CZ Smart watch?

You’ll enjoy a 24 hour battery life (varies based on usage). The CZ Smart watch achieves a full charge in just 40 min...

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How do I charge my smartwatch?

Ensure you are using the included charger. Do not use a USB hub, USB splitter, USB y-cable, battery pack or other per...

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How can I tell if the smartwatch is charging?

A lightning bolt will be visible on the watch screen. You can also swipe down to see a lightning bolt next to your ba...

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Why is my watch not charging even though it is attached to the charger?

Be certain that your watch charging rings are clean and free of debris Ensure the silver pins that are on the charge...

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Why won't the battery charge past a certain percentage?

Allow your Gen 2 watch to completely run out of battery then charge it completely. After it is at 100%, press and hol...

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My watch is on the charger but I don't see a charging symbol.

The watch is not detected if the charging symbol (lightning bolt) is not visible. Try the below: Put the watch back ...

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How do Smart Battery Modes work on my Gen2 Touchscreen Smartwatch?

Smart Battery Modes makes it easy to switch between 2 main modes of operation. One is for your everyday mode that we ...

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What is the battery life for the various modes?

Daily Mode will last roughly from morning to morning between charges. This mode continued to be utilised for enablin...

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My battery seems to be draining faster than predicted - why is this?

Smart Battery Modes are based upon many factors, from apps running to taking calls to how often the watch is woken up...

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Why are my battery modes changing even though I have not selected different settings on my Gen2 Smartwatch?

Settings change after charging - If your watch switches to Extended Mode automatically, the system does not retain yo...

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Why does my watch only show the time and not have any other functionality?

Time Only Mode turns on automatically when your battery life is very low. Your watch will return to its normal use on...

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What is the best way to save my battery?

Follow these simple steps and learn more about smart battery modes.

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How fast does my watch charge?

For watches with charging pucks that have 2-pins (the charging puck is what came with a USB cord and attaches to the...

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My watch is taking longer than it should to charge from 0% to 80%.

Several factors can cause your watch to take longer to charge than the advertised typical times. System updates duri...

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Can I use different generation chargers on my watch?

For CZ Smart WearOS watches with charging rings on the watch case-back, any of the charging cables with the circular ...

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As a developer, can I access your WearOS watches via USB?

If you have one of our WearOS watches with the split rings (4-pin) case-backs and a 4-pin charging puck, you can con...

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