Activity Tracking – Citizen Watch UK Help Centre

What makes the Citizen Gen 2 activity tracking stand out compared to other activity tracking programs?

Citizen has consciously designed activity tracking software that prioritizes battery life for your watch. Many options are available to track everything from steps to a full workout, but the Citize... See more

My heart rate is not appearing during my tracked workout?

Be sure your body sensor permissions have been enabled. Do this in Settings > Apps & Notifications > App info > System Apps > Wellness > Permissions > Sensors See more

Can I turn the GPS off on my smartwatch?

Yes - in order to disable location and GPS tracking for your watch and phone, go to the Settings menu in your watch, then tap Connectivity, go to Location and shut off. See more

Why is my tracking history not syncing between my watch and my phone?

It sometimes takes a little time to sync data from your watch to the phone. Be sure to open the Citizen Connected app on your phone and swipe down to refresh the syncing process. Ensure Bluetooth i... See more

Where can I see my extended tracking history in the Gen 2 Wellness watch app?

The Gen 2 Wellness watch app showcases select traking history by swiping down within any of the main pages for the features. History can also be viewed in the Citizen Connected app on your phone by... See more