Activity Tracking

    What makes the Citizen Gen 2 activity tracking stand out compared to other activity tracking programs?

    Citizen has consciously designed activity tracking software that prioritizes battery life for your watch. Many option...

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    My heart rate is not appearing during my tracked workout?

    Be sure your body sensor permissions have been enabled. Do this in Settings > Apps & Notifications > App info > Syste...

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    Can I turn the GPS off on my smartwatch?

    Yes - in order to disable location and GPS tracking for your watch and phone, go to the Settings menu in your watch, ...

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    Why is my tracking history not syncing between my watch and my phone?

    It sometimes takes a little time to sync data from your watch to the phone. Be sure to open the Citizen Connected app...

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    Where can I see my extended tracking history in the Gen 2 Wellness watch app?

    The Gen 2 Wellness watch app showcases select traking history by swiping down within any of the main pages for the fe...

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