SpO2

How do I set up Blood Oxygen (SpO2) Tracking on my CZ Smart watch on my Gen2 Touchscreen Smartwatch?

To set up Blood Oxygen (SpO2) Tracking on your watch: Open the Gen 2 Wellness watch app Enable Blood Oxygen Tracking...

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What is Blood Oxygen (SpO2) Tracking on my Gen2 Touchscreen CZ Smart watch?

Blood oxygen saturation level, also indicated as SpO2, is a measure of the percentage of oxygen carried by your bloo...

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How do I use Blood Oxygen (SpO2) Tracking on my CZ Smart Gen2 Touchscreen smartwatch?

You can track your blood oxygen levels with your watch in one of the following ways: Take a new reading:- Open the G...

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What are the tips to effectively measure my Blood Oxygen (SpO2) level?

CZ Smart Gen2 Touchscreen and Hybrid Smartwatches have an SP02 Sensor. Wear your watch slightly higher up your arm a...

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How do I view my Blood Oxygen levels on my Gen2 Touchscreen Smartwatch on my Gen2 Touchscreen Smartwatch?

To view your Blood oxygen levels: Open the Citizen Connected Wellness app on your watch Select Blood Oxygen Your mos...

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Heart Rate

What is the Continuous Heart Rate Tracking feature within the Gen 2 Wellness watch app?

The Heart Rate feature is a simple heart rate monitoring app that displays your real-time, continuous heart rate data...

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How do I perform on the spot measuring of my heart rate?

Be sure your Gen 2 watch is above your wrist bone and flat against your skin for a proper measurement. Your heart rat...

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Why is my heart rate not being tracked properly?

To get the most accurate heart rate reading, ensure your Gen 2 watch is high and tight on the arm with the sensors fl...

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Does enabling continuous heart rate monitoring on my watch impact the battery?

Yes. However, the heart rate monitoring settings will be automatically adjusted based on different battery modes to o...

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Activity Tracking

What makes the Citizen Gen 2 activity tracking stand out compared to other activity tracking programs?

Citizen has consciously designed activity tracking software that prioritizes battery life for your watch. Many option...

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My heart rate is not appearing during my tracked workout?

Be sure your body sensor permissions have been enabled. Do this in Settings > Apps & Notifications > App info > Syste...

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Can I turn the GPS off on my smartwatch?

Yes - in order to disable location and GPS tracking for your watch and phone, go to the Settings menu in your watch, ...

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Why is my tracking history not syncing between my watch and my phone?

It sometimes takes a little time to sync data from your watch to the phone. Be sure to open the Citizen Connected app...

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Where can I see my extended tracking history in the Gen 2 Wellness watch app?

The Gen 2 Wellness watch app showcases select traking history by swiping down within any of the main pages for the fe...

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Sleep

Why is my sleep data not tracking in my Gen2 Smartwatch in the Citizen Connected Application?

Go to the Gen 2 Wellness watch app and visit Settings > Account > Tracking Preferences > Sleep Tracking to toggle on....

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Can my Gen 2 watch track my sleep?

Yes! We encourage daily wear to bed in order to optimise YouQ software and data output, including determining your in...

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Should I wear my watch when I go to bed?

In order to most accurately track your sleep, you should ensure you wear your CZ Smart watch to bed. You can also log...

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My sleep data is not being tracked on my Gen2 touchscreen smartwatch - how can I fix this?

Go to the Gen 2 Wellness watch app and visit Settings > Account > Tracking Preferences > Sleep Tracking to toggle on....

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I tried to wear my Gen2 touchscreen watch to sleep but it is too bright and I keep getting notifications - how do I modify this?

Your watch can be set to Do Not Disturb mode and will continue to track your sleep. To do this, swipe down to access ...

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Cardio Fitness

I'm wearing my watch but not getting a Cardio Fitness reading. Why is this?

Please be sure you are wearing your watch continuously to get a fitness reading, as there are a number of factors tha...

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What is Cardio Fitness and where is it available?

Cardio Fitness, available within the Gen 2 Wellness watch app, uses your resting heart rate and biometrics (e.g., age...

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